https://bootstrapping.org/tags/workflows/ Recent content in Workflows on Bootstrapping.org Hugo en-us Mon, 19 Oct 2026 00:00:00 +0000 https://bootstrapping.org/helpdesk-ticket-states-renaming-a-state-under-open-tickets-without-moving-one/ Mon, 19 Oct 2026 00:00:00 +0000 https://bootstrapping.org/helpdesk-ticket-states-renaming-a-state-under-open-tickets-without-moving-one/ <p>Workflow states are reference data with consequences. A helpdesk ships states like new, open, resolved and closed. Every ticket points at one, and each state names the one that usually comes next, so the application can offer a &ldquo;move on&rdquo; button. Renaming a state, or adding one in the middle, is a release-day job that usually ends in a hand-written migration.</p> <p>The <a href="https://github.com/bootstrapping-engine/bootstrapping/tree/main/examples/workflow">workflow example</a> does it with seed files. The states table refers to itself: <code>next_id</code> holds the id of the next state, and the seed writes it by code.</p>